Easy Cancellations Before Delivery:
You can cancel your order any time before delivery of your item. Just follow these extremely simple steps. Log into your account on our website / mobile website. Choose the item on the MY ORDERS page, click on ‘Cancel’ button and you are done!
7 Days Easy Return Policy:
Our Easy Returns Policy makes it very easy to return or replace an item. Just log into your account on our website / mobile website within 7 days of delivery of item. Choose the item on the MY ORDERS page, click on ‘Return’ tab and that’s it. Please return your item in its original packaging with all tags, papers and bags and in UNUSED CONDITION. Return is chargeable for every customer, both side shipping charges and cash on delivery charges will be apply (forward and reverse) as describe by over shipping partner. charges will be different according to location.
Return / Replacement Criteria Issue:
- Item is physically damaged/defective
- Varies from the description
- Wrong item delivered
- Wrong colour
- Wrong style
- Wrong size
- Wrong quantity
- Missing parts/accessories
Note:
In case the replacement item is out of stock, we will refund your amount.
100% Payment Protection By Astrologics:
Not satisfied with your purchase? Facing an issue with your item? Get 100% payment protection on your purchases.
Refund Modes:
We will initiate refund to the following modes once your item is received by us:
Payment mode: Credit card/ Debit card/ Prepaid Payment Instrument
Refund mode options: Credit card/ Debit card/ Prepaid Payment Instrument
Payment mode: Bank Account through net banking
Refund mode options: Bank account through net banking
Payment mode: Cash on Delivery*
Refund mode options: NEFT to Bank account
Important:
- We may request for information/documents to verify your credentials before initiating the refund.
- If the payment mode has expired or is no longer valid, we will refund you one of the modes mentioned above.
*Terms & conditions:
- Items that you return should not be used, washed, altered/tampered or soiled. All original packing, labels, tags, leaflets, manuals, warranty/guarantee cards, freebies, accessories such as belts, locks, straps, etc. should be intact. The courier will not accept your item in absence of these.
- Replacements will depend on the availability of the item.
- Refund or replacement will be initiated once we receive your item and pass it through the necessary quality checks.
- The following items are non-refundable and non-replaceable: Books, Fragrances, Precious Jewellery & Stones, Oil & Additives, Fresheners, Perfume, Items sold as sets/combos cannot be exchanged or returned individually.